Troubleshooting

Recover from a failed or stalled upload

Find the failed stage and avoid duplicate transfers.

Before you start

An upload or asset that is not progressing as expected.

Who can do this

Members who can see the transfer or asset.

Steps

Open Transfer Center to check whether the file transfer is still running.
Open the asset’s Sources and Jobs to distinguish transfer from extraction, building, or optional work.
Use a visible Resume or Retry action if Nimbus offers one for the failed stage.
If the issue continues, record the asset, failed stage, visible error, and approximate time for support.

You have resumed a recoverable transfer or identified the stage needing help.

Do not start a second upload until you have confirmed the original is no longer progressing.
Keep the browser or desktop app open while local files are still transferring.