Troubleshooting
Find missing access or fix sign-in trouble
Check the organization, membership, invitation, and link before retrying.
Before you start
The sign-in link, invitation, or shared URL you were given.
Who can do this
Everyone.
Steps
- Confirm you opened the intended organization or shared link and used the intended email address.
- For a missing workspace or asset, clear search and filters and check the selected organization.
- For an invitation or guest link, ask the sender to check whether it has expired or been revoked.
- If access is still missing, send your organization administrator the time, visible error, and the page or action that failed.
What you should see
You either regain access or have enough information for an administrator to resolve it.
If something goes wrong
- Do not send passwords, sign-in tokens, or full guest URLs in a support message.